Identifying data

Familia MP Triana S.L. T.I.N. (C.I.F.): B90381856, registered in the Mercantile Registry of Seville with nº SE-117981 and License VFT CTC-2020011236, hereinafter Lola de Triana, owner of the web domain www.loladetriana.com, with business address at Av. Maestranza Aérea nº 9 Nave 15, 41011 Sevilla, with T.I.N (C.I.F.): B90381856. Contact telephone and e-mail: +34 954 061 400 / info@loladetriana.com.

General conditions of use of the website

The present Legal Notice and Privacy Policy governs the permitted use of this website, for which Familia MP Triana S.L., hereinafter Lola de Triana, is legally responsible. In order to request information about our services and the subsequent contracting thereof, the express consent and unconditional acceptance of the present Legal Notice is required; therefore, a careful reading of its content is advised. The User agrees to use this website, its services and content diligently, correctly and lawfully, and, in particular, agrees to abstain from suppressing, eluding or manipulating the copyright and other contents, as well as the technical devices that may have been implemented for their protection.

Important:

We hereby inform you that the data that you provide us will be incorporated into our information systems and will be used to keep you informed about services and offers that may be of use to you in the future. Your data will not be disclosed to third parties except in the event of any legal obligation.
Any person has the right to receive verification as to whether Lola de Triana is processing his or her personal data. Interested parties have the right to access their personal data. You can exercise these rights by email at info@loladetriana.com

Data Protection

Lola de Triana, in compliance with Organic Law 3/2018, dated 5 December, on the Protection of Personal Data and guarantee of digital rights, and the GDPR, seeks to ensure the proper use and treatment of the user’s personal data. To this end, alongside each form that collects personal data, in the services that the user may request of Lola de Triana, the user will be informed of the existence and acceptance of the particular conditions of the treatment of their data in each case, informing them of the responsibility of the file created, the address of the person responsible, the possibility to exercise their rights, the purpose of the treatment and the communication of data to third parties when applicable.

General Conditions of Service

Lola de Triana, in compliance with Law 34/2002, dated 11 July, on Services of the Information Society and Electronic Commerce (LSSI-CE), hereby provides the general conditions of the services offered:

NON-REFUNDABLE RATE OPTION (The price indicated includes 10% VAT)

.- 100% pre-payment by credit card at the time of booking.

.- Cancellation policy: The entire amount of the reservation will be charged to your card upon booking. If the charge is declined, we reserve the right to cancel your booking.

.- Check-in is until 9PM (we ask that you inform us of your expected time of arrival at info@loladetriana.com ). After 9PM, a supplementary fee of 25 euros must be paid in cash to the person who completes the check-in. The entry registry cannot be done after 12 midnight. A valid identification document must be provided upon check-in for each of the people who will stay, as well as a credit card to be charged with a deposit to be refunded a maximum of 10 days after checkout.

.- Other special requests are subject to availability and may incur additional fees.

.- Restrictions: Smoking is forbidden, as are parties. Pets are not allowed.

REFUNDABLE RATE OPTION (The price indicated includes 10% VAT)

.- 100% pre-payment by credit card 7 days prior to arrival.

.- Cancellation policy: You may cancel up to 7 days before the date of arrival. Thereafter, if you cancel or leave early, the total amount of the stay will be charged. If the charge is declined, your booking will be cancelled. Up to 20% of the reservation amount may be charged prior to arrival to verify the card’s validity.

.- Check-in is until 9PM (we ask that you inform us of your expected time of arrival at info@loladetriana.com ). After 9PM, a supplementary fee of 25 euros must be paid in cash to the person who completes the check-in. The entry registry cannot be done after 12 midnight. A valid identification document must be provided upon check-in for each of the people who will stay, as well as a credit card to be charged with a deposit to be refunded a maximum of 10 days after checkout.

.- Other special requests are subject to availability and may incur additional fees.

.- Restrictions: Smoking is forbidden, as are parties. Pets are not allowed.

IP Addresses

The website servers may automatically detect the IP address and domain name used by the user.

An IP address is a number automatically assigned to a computer when it is connected to the Internet. Such information is registered in a duly registered activity file of the server, which then permits the processing of the data with the objective of obtaining solely statistical metrics that provide insight into the number of pages printed, the number of visits to the web services, the order of visits, the point of access, etc.

Security

The website uses information security techniques that are generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all of which for the purpose of avoiding unauthorised access to the data.

To this end, the user/client expressly accepts that the provider may obtain data for the purpose of the corresponding authentication of the access controls.

The entire contractual process or any process that entails the entry of sensitive personal data (health, ideology…) shall always be transmitted through a secure communication protocol (Https://…), in such a way that no third party shall have access to the information transmitted electronically.

Underage users

Minors under the age of 14 must not provide their personal data to Lola de Triana without prior consent of their parents or guardians.

In the event that Lola de Triana detects users of the website who may be under age 14, we reserve the right to request a copy of their national identity document (DNI) or, where applicable, the authorisation of their parents or guardians. In the event of refusal to comply with this request or lack of response, the user shall be removed.

Exercise of rights

At any time, website users may modify their commercial remittance preferences, as well as exercise their rights as provided under the regulation, through written communication addressed to Lola de Triana, at the mailing address Av. Blas Infante nº 6 7ºB 41011 Sevilla, or via email at info@loladetriana.com.

In both cases, the user must attach a copy of their national identity document (DNI), passport or similar document.

• ACCESS: Obtain confirmation of whether your data is being processed.
• DELETION: Obtain the deletion of your data.
• RECTIFICATION: Modify inaccurate, erroneous or incomplete data.
• PORTABILITY: Receive any pertinent personal data from Lola de Triana and transmit them to another controller.
• OBJECTION: Object to the processing of personal data relating to you based on compliance with purposes of public interest, or of legitimate interest for the controller.
• PROCESSING LIMITATIONS Obtain the limitation of data processing from the processing controller.

You may also use the models and forms available on the portal of the AEPD for the exercise of these rights.

Moreover, if you do not wish to receive communications via email, you may exercise your right to cancellation and objection by requesting your removal, either by ordinary mail or email, as well as through the link provided in every email you receive from Lola de Triana.

Processing activity and purpose

Lola de Triana collects information from every client, in this case as a user of our website, from every supplier, from every employee and/or processor in order to provide our tourist apartment management services.

The data categories to which each collective has access are as follows:

Website user / client: identifying and contact information (name, surname, tax ID (NIF/NIE), address, email, phone number, age) and bank information (for payment by credit card).

Suppliers: Identifying information and bank information (for invoicing).

.-Data transfers by the processing controller: As required by law, data is transferred to the State Security Corps. They are sent a guest register from the tourist accommodation.

Lola de Triana hereby informs its website users that their personal data shall not be transferred to third parties or organisations except when the transfer of data is required by law, or when the service provided requires a contractual relationship with suppliers of services responsible for processing.

In this latter case, data transfers to a third party shall only be carried out when Lola de Triana has obtained the express consent of the user and maintains a contractual relationship with the party responsible for the processing that guarantees their confidentiality and compliance.

Lola de Triana expressly forbids the user of the website to share, provide or transfer third-party data that they may obtain through contact, interaction, browsing or query through this website, except when able to demonstrate the express authorisation of the user whose data they intend to transfer.

We remind website users that DATA also includes image files of people. Personal image is data protected by the regulation, and therefore, no one may use it without the express consent of the person who appears therein.

Intellectual and industrial property

The text, images, logos, distinctive signs, sounds, animations, videos, source code and the rest of the contents included in the present website are property of Lola de Triana, or are otherwise authorised to be used by them, in which case they stand as protected works under the applicable industrial and intellectual property laws. Any transmission, distribution, reproduction or storage, complete or partial, of the contents stored on this website, is expressly forbidden except with the prior express consent of the owner. Nevertheless, users may carry out the reproduction or storage of the content of the website for their solely personal use, being expressly and completely forbidden the reproduction of elements or content of this website carried out for profit-seeking or commercial purposes.

Applicable laws

The Legal Notice and Privacy Policy of Lola de Triana is governed by the following regulations:

Regulation (EU) No 2016/679 of the European Parliament and of the Council, dated 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data;

Law 34/2002, dated 11 July, on Information Society Services and E-Commerce (LSSI-CE).

Organic Law 3/2018, dated 5 December, on the Protection of Personal Data and guarantee of digital rights.